Vice President - Retail Banking

Company Name:
ACG Resources/Adams Consulting Group, LLC
Major long established, multi branch New Jersey community bank located in Bergen County

Job Description

Job Title: VP- Retail Banking Department: Retail Banking

Reports To: First SVP- Retail Banking Status: Exempt

BASIC FUNCTION: Direct, supervise and manage all aspects for the overall performance of the retail branch network team. In addition, the VP of Retail Banking will serve as both coach and mentor for the branch managers in their sales and business development efforts.


1. Develop and manage deposit, loan, income and expense goals/budgets.

2. Serve as a coach and mentor for the retail banking staff utilizing the Fairmont process.

3. Assist with the interview and hiring processes for prospective employees in the Retail Banking sector.

4. Coordinate and maintain overall staffing needs for the Retail Banking sector; recommend changes in branch personnel, when appropriate.

5. Create and maintain all branch procedures and guidelines.

6. Coordinate with members of the Senior Management team to develop new retail products and services.

7. Identify new prospects, follow-up on leads and create new opportunities to increase the number of products per customer.

8. Guide and counsel Branch Manager sector with respect to Business Development skills.

9. Coordinate and support various community and civic events in order to promote good will and generate new business; serve as lead when necessary.

10. Direct Business Development initiative throughout the branch network.

11. Handle difficult customer complaints of any nature; maintain a close relationship with department heads to ensure that customer complaints and problems are resolved with little effort on the part of the customer.

12. Oversee and support every facet of the branch network.

13. Provide support and assistance with any Security and Fraud complaints.

14. Provide support and assistance with new and existing marketing initiatives

15. Make recommendations regarding advertising and community donation solicitations.

16. Work closely with all back-office departments to ensure continuity with branch network.

17. Treat people with respect; keep commitments; work ethically and with integrity; uphold Bank values; accept responsibility for own actions.

18. Demonstrate knowledge of and adherence to EEO policy and show respect and sensitivity for cultural differences; educate others on the value of diversity and promote working environment free of harassment of any type.

19. Follow all policies and procedures set forth by the Bank and ensure that all branch personnel have a thorough knowledge of these policies and procedures and adhere to them.

20. Performs other duties as assigned.


1. Strong supervisory/organizational skills
2. Ability to make decisions with sound and accurate judgment
3. Excellent customer service skills
4. Analytical and problem resolution skills
5. Strong communication skills, both verbal and written
6. In-depth knowledge of all bank deposit products and policies
7. Proficient in MS Office software
8. Dependability
9. Ability to maintain constructive working relationships with people at all levels of the organization
10. Knowledge of various Federal Regulations, including but not limited to, Bank Secrecy Act, Community Reinvestment Act, Right to Financial Privacy Act, Regulation E and the responsibilities relating to each Act.


1. Bachelor's degree required plus 5 years management experience.

2. Business development experience preferred.

3. Prior participation in community/civic organizations.

4. Continuous on-the-job training with respect to policies, procedures and various Regulations; attendance at developmental seminars required.

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