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Infrmtn Desk Receptionist

DescriptionHigh School Diploma or equivalent experience is required, Two to four years working experience dealing with the public. Data entry and computer knowledge preferred.
Ability to interact with patients, family members and Holy Name clinical and non-clinical staff in a professional manner, maintaining tact and courtesy at all times. Must possess excellent communication skills; personable and professional telephone presence. Able to handle patient confidential information with sensitivity and adhere to hospital's HIPPA and privacy practices. Deal well with stressful situations.
Specific Responsibilities:
Demonstrate a courteous, professional, understanding and compassionate demeanor when interacting with patients, staff, visitors, physicians and others while ensuring confidentiality.
Greets all incoming people in a friendly manner, both in words and with a welcoming smile and provides all patient visitors with passes and accurate easy to follow directions.
Navigate and escort patient and/or visitors to their desired destination.
Answers telephone calls with accurate information in a courteous and professional manner and assists florists in obtaining room numbers, logging and receiving deliveries.
Directs vendors to appropriate entrance for admittance, check appointment for all visiting vendors, hand out paperwork that purchasing needs to be signed hand out Security pamphlets distributes scrub badges for purchasing/environmental/OR
Re-addresses mail to discharge patients promptly. Maintains an accurate calendar of meetings, directing participants accurately
Identifies and communicates patient experience issues to appropriate staff/area for resolution.
Demonstrates compliance with hospital dress code by being well groomed, wearing HNMC Identification and department uniform.
Observes policy regarding fire and safety regulations infection control, smoking restrictions, telephone usage, breaks and performs related duties as assigned.
Trains, supervises and provides updates to volunteers who are assigned. Communicates any concerns to Supervisor.
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