Customer Service Associate

Kforce has a client in search of a Customer Service Associate. This position is based in our Head Office in Teaneck, New Jersey (NJ).Responsibilities:
Ensure that strong rapport is maintained and built with all customers; Ensure all orders are taken and processed accurately and efficiently and delivered to customers without delay; Ensure all invoices/credit memos are processed to customers with correct prices and taxes (including duty paid) on a timely basis
Update and maintain customer database (current and new) as appropriate; Responsible for reviewing monthly/quarterly reporting and performing control activity walkthroughs
Ensure that the ERP system is accurately maintained on a daily basis with respect to: Current and historic product and warehouse data; current and historic pricing and standard costs; current and historic state and federal taxes; customer details (name, address, and tax status data)
Verify and reconcile warehouse physical counts to company perpetual account; Notify warehouses and appropriate parties of any variances and work to solve these issues while keeping the Supply Chain & Customer Service Manager abreast any situations
Work closely with warehouses and 3rd party logistics providers to ensure delivery details are properly maintained and communicated; Track and report on order transit timing and investigate exceptions to planned delivery schedules; Work with factories and import brokers to issue ISF documentation for new import orders and First Sale/Assist invoices for arriving import orders; Provide receiving warehouses import documentation including ASNs ahead of import arrivals
Resolve invoicing and inventory issues (i.e., discrepancies, variances) by working with other internal departments including Finance, Accounting, IT and Sales Dept. as well as external customers; Work with customers and IT department to resolve any EDI issues
BA/BS degree strongly preferred (lack may be balanced by appropriate industry experience in lieu of formal degree)
1 - 3 years of experience of working in Customer Service/Logistics/Import Operations functions of National or International Company; Lack of direct experience in CSL may be offset by work experience where individual worked extensively with outside customers and customer satisfaction was a crucial KPI
Proficient knowledge of computers including Microsoft Office (MS Excel & MS Word experience is required). ERP (SAP) experience is strongly preferred
Excellent customer service skills; Ability to think on one's feet and react to customer issues; Organized & self-motivated
Quantitative analysis skills are desired
Functional Skills:
Direct experience in customer service and logistics support
Ability to manage a high level of daily tasks associated with processing customer orders
Strong organizational and time management skills needed to prioritize work and meet deadline commitments
Proficiency in dealing directly with customers to provide appropriate follow-up and satisfy customer inquiries
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Compensation Type: Hours Minimum Compensation: 0.00 Maximum Compensation: 0.00

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