Customer Service

Our client in Teaneck, New Jersey is looking for a Customer Service Representative to provide basic technical support via inbound and outbound calls for our customers and our sales team.
??? Answer basic tech support calls & make outbound calls to existing customers.
??? Troubleshoot hardware issues
??? Record and keep call logs, including a synopsis of the situation and recommendations made.
??? Escalate technical issues to team if necessary.
??? Provide support to our customers and sales team
??? Assist other Department employees as needed.
??? Print or email UPS ???Call Tag??? shipping labels to return equipment
Working hours: 9:00 AM - 5:00 PM
- A basic understanding of wireless networking, both on the PC and network level
- Strong Microsoft Windows skills
- Ability to quickly learn, implement and support new technology changes as they occur
- Excellent oral and communication skills
- Ability to work independently as well as in a team
- Strong problem solving skills
No Degree Required
Entry Level
??? 1-2 years call center/customer service experience.
??? 1-2 years tech support experience a plus.
??? 2+ years hardware PC Hardware experience
If you are interested and qualified please send your resume to nick.burke@randstadusa.com.
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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