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Customer Service

Our client in Teaneck, New Jersey is looking for a Customer Service Representative to provide basic technical support via inbound and outbound calls for our customers and our sales team.
Responsibilities:
??? Answer basic tech support calls & make outbound calls to existing customers.
??? Troubleshoot hardware issues
??? Record and keep call logs, including a synopsis of the situation and recommendations made.
??? Escalate technical issues to team if necessary.
??? Provide support to our customers and sales team
??? Assist other Department employees as needed.
??? Print or email UPS ???Call Tag??? shipping labels to return equipment
Working hours: 9:00 AM - 5:00 PM
Skills:
- A basic understanding of wireless networking, both on the PC and network level
- Strong Microsoft Windows skills
- Ability to quickly learn, implement and support new technology changes as they occur
- Excellent oral and communication skills
- Ability to work independently as well as in a team
- Strong problem solving skills
Education:
No Degree Required
Experience:
Entry Level
Qualifications:
??? 1-2 years call center/customer service experience.
??? 1-2 years tech support experience a plus.
??? 2+ years hardware PC Hardware experience
If you are interested and qualified please send your resume to nick.burke@randstadusa.com.
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